Job Description
One of our clients in the government domain is seeking an IT Help Desk Support
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Job Title: IT Help Desk Support
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Location: 312 Rosa Parks Avenue, Nashville, TN 37243
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Requirements
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- Must be able to lift at least 50 pounds.
- IT Call Center experience preferred.
- Ability to handle a call volume of up to 30 calls per day.
- Strong customer service and communication skills.
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Responsibilities
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- Provide printer administration and troubleshooting for server print queues and local print queues.
- Manage Active Directory, including navigating organizational units (OUs), reviewing user attributes, resetting passwords, and unlocking user accounts.
- Support iOS device management, deployment, and troubleshooting, including:
- Configuring new iPhones and iPads.
- Resetting iTunes accounts.
- Resetting network settings.
- Performing device backup and restore.
- Provide support for video conferencing platforms, including:
- Cisco WebEx.
- Microsoft Teams.
- Cisco Presence video solutions.
- Perform network troubleshooting for:
- Internal and external network connectivity.
- VPN.
- LTE.
- Wi-Fi.
- Troubleshoot application issues, including:
- Account permissions.
- Compatibility settings.
- Browser-based versus installed applications.
- Provide remote support using:
- Microsoft Remote Assistance (MSRA).
- Remote Desktop Protocol (RDP).
- Microsoft Teams.
- Cisco WebEx.
- Deploy and support computer hardware.
- Manage and update ServiceNow tickets, including ticket assignment and tracking.
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