Senior Helpdesk Tech
Job Description
Job Description
Senior Helpdesk Tech
Colorado Springs, CO
At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works.
Our Team
At IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet.
Our culture is rooted in fierce determination, fearless integrity, and passionate service-but we also like to keep things collaborative, supportive, and down-to-earth.
We're looking for people who:
- Are curious and excited about technology
- Like solving problems and figuring things out
- Can take initiative but also enjoy working with a team
- Want to keep learning, growing, and challenging themselves
If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.
* This position is contingent upon contract award, and the actual job description may vary based on specific contract requirements and organizational needs. *
Responsibilities:
- Provide technical assistance to computer users
- Answer questions or resolve computer problems for clients in person, or via telephone or electronically
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Requirements:
- Bachelor's degree in Computer Science, Information Systems, Engineering, or other Scientific/Technical discipline
- Ten (10) years of experience in a similar role
- Must meet IAT-II requirements
- Active Security clearance
IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.
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