Job Description
Job Description
About University Partners
University Partners provides best-in-class student housing across the country, focusing on service, community experience, and operational excellence. Our teams create environments where students feel supported, safe, and proud to call home.
Job Purpose
- The Leasing Consultant supports leasing, marketing, and resident relations by delivering excellent customer service, supporting occupancy goals, and ensuring compliance with Fair Housing and company policies.
Primary Duties & Responsibilities
- Provide excellent customer service to residents, prospects, guests, and vendors.
- Lease apartments in alignment with occupancy and revenue goals.
- Follow Fair Housing standards in all interactions.
- Conduct tours and present community features and amenities.
- Support marketing and outreach efforts.
- Review applications including income, credit, and background screening.
- Prepare and maintain lease files and required documentation.
- Verify apartment readiness prior to move-in.
- Support lease renewal and retention efforts.
- Track leads, guest cards, and follow-ups in property management systems.
- Respond to calls, emails, and resident communication professionally and timely.
- Assist with work order entry and maintenance communication.
- Support move-in processes including documentation and system setup.
- Maintain leasing office, model units, and amenity presentation.
- Maintain knowledge of market competitors, pricing, and concessions.
- Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies.
- Ensure understanding of required application information, screening process, policies, and procedures.
Qualifications
- Strong customer service and sales skills.
- Strong communication and interpersonal skills.
- Ability to understand and explain lease documents.
- Strong attention to detail and organization.
- Ability to multitask and manage time effectively.
- Ability to maintain confidentiality.
- Ability to work independently and in a team environment.
- Basic math skills including percentages and rent calculations.
- Ability to work weekends and peak leasing season schedules.
- Comfortable using social media platforms and creating posts for marketing, outreach, and community engagement.
Education & Experience
- High School Diploma or GED required
- Bachelor’s Degree preferred
- Leasing, sales, marketing, or customer service experience preferred
Apply Today
- If you are motivated by relationship building, sales performance, and contributing to a high-impact community team, we encourage you to apply and explore career growth opportunities with University Partners.
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