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Job Description

Job Description

• Foot patrol of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Evaluate situations and make logical decisions on how to proceed and direct work.
• Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
• Receiving and directing visitors, guests and clients.
• Answer phone calls and direct requests from guests and co-workers to the appropriate department or person. Communicate to callers in a clear and concise manner. Write and follow up all requests or messages with guests every 15 minutes, house person, supervisors, etc. Use guest name always.
• Provides administrative assistance such as filling paperwork, make copies, keep daily records.
• Register all Guests and Team Members request in Synergy and do the follow up.
• Register in Synergy, inform any maintenance request to Engineering Department, and do the follow up.
• Print Synergy report at the end of the shift.
• Registry any Lost and Found item In the Lost and Found Logbook, storage the lost and found item in the closet.
• Make a Key Inventory at the beginning, middle and at the end of the shift.
• Assist in KIPSU in any requests from guests and follow up.
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Prepare schedules and relate relevant information on house count, conventions, arrivals and departures from each shift.
• Memorize and monitor life safety system including accurate layout of entire building, locations of standpipes, fire extinguishers, complete alarm reports and checks and report any pertinent information from each shift.
• Other duties as assigned by management.
• Observe monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Administer CPR and First Aid.
• Any other tasks assigned by General Manager or Security Director.