Help Desk Technician - 1
Job Description
Job Description
Are you passionate about technology and helping people? Do you enjoy solving problems, learning new systems, and making someone's day easier? Delta Health is looking for a customer-focused IT Help Desk Technician to join our Information Systems team.
As the first point of contact for technical support, you'll play a critical role in keeping our healthcare teams connected and productive. From troubleshooting computers and mobile devices to supporting new employee onboarding and participating in exciting technology projects, every day brings new challenges and opportunities to make a difference.
What You'll Do
As an IT Help Desk Technician, you will:
- Serve as the first point of contact for employees experiencing technical issues.
- Provide prompt, professional support for hardware, software, network, and mobile device issues.
- Troubleshoot and resolve problems both remotely and in person.
- Configure, maintain, and repair workstations, laptops, printers, scanners, mobile devices, and other peripherals.
- Create user accounts in Active Directory and perform password resets.
- Document issues, resolutions, and procedures in the IT ticketing and knowledge base systems.
- Escalate complex technical issues to senior IT staff when appropriate.
- Support network connectivity and maintain computer and printer functionality across the organization.
- Participate in hardware deployments, technology upgrades, and IT projects.
- Assist with onboarding new employees by preparing devices, accounts, and system access.
- Provide basic training and guidance to staff on technology and software applications.
- Participate in the on-call support rotation for after-hours emergencies.
What We're Looking ForRequired Qualifications
- Experience working with technology through IT support, technical coursework, or hands-on experience with computer hardware and software.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent hands-on experience.
- Familiarity with Windows operating systems, Microsoft Office applications, and mobile devices (iOS).
- Commitment to continued learning and professional development.
- Ability to respond onsite during emergencies, including occasional after-hours support.
Preferred Qualifications
We're especially interested in candidates with:
- Previous Help Desk or Technical Support experience.
- Healthcare IT experience.
- CompTIA A+, Network+, MCP, or similar certifications.
- Experience with Active Directory, ITSM ticketing systems (such as KBOX), and business networking.
- Experience onboarding users and setting up computers, accounts, and devices for new employees.
What Makes You Successful
We're looking for someone who is:
- Passionate about helping people and delivering exceptional customer service.
- A creative problem solver who enjoys troubleshooting technology.
- Friendly, patient, and comfortable working with users of all technical skill levels.
- Organized and able to manage multiple priorities.
- A strong communicator with excellent documentation skills.
- Security-minded and committed to protecting organizational information.
- Eager to learn new technologies and grow professionally.
- Dependable, collaborative, and motivated by making a positive impact.
Why Join Delta Health?
Comprehensive Benefits Package
- Medical, RX, Dental & Vision – Low premiums with 100% coverage on services provided within the Delta Health system, and no deductibles or co-pays. Includes access to massage therapy, acupuncture, and chiropractic care.
- Life & Disability Insurance – Employer-paid coverage for your peace of mind.
- Time Off – Over 4 weeks of paid vacation annually (including sick and personal leave) for full-time staff.
- Retirement – 403(b) plan with up to a 2% employer match.
Work-Life Balance in a Stunning Location
Located on the Western Slope of the Rocky Mountains, Delta offers an unmatched combination of small-town charm, affordability, and natural beauty. Enjoy year-round outdoor activities such as hiking, skiing, mountain biking, fishing, and exploring the Grand Mesa and surrounding public lands. Whether you're raising a family or looking for work-life balance, Delta provides a safe, friendly community with a slower pace and a high quality of life. Delta is surrounded by the Grand Mesa, Uncompahgre Plateau, and nearby wineries, offering a unique blend of adventure and relaxation.
Delta Health is a county-wide healthcare system with more than 100 years of dedication to serving our community. Our 49-bed hospital and outpatient locations across Delta County are committed providing remarkable care in a healing environment. We operate with the core belief: Excellence. Every Patient. Every Time.