Job Description
Job DescriptionSalary: Commensurate with experience
Job Description:
Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and to act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress, and communicating on status and resolution of requests.
Job Responsibilities:
- Answer calls in a timely, friendly, and professional manner.
- Evaluate, prioritize, and communicate servicerequests within the Service Level Agreement (SLA).
- Responsible for the scheduling of technicians on-site visits.
- Communicate and escalate anymajor system issues (Severity 1).
- Responsible for service desk time tracking accuracy.
- Review and understand ticket requirements and capture missing information.
- Communicate dailywith clients regarding ticket status and plan of action.
- Follow up with any on-site visits to ensure the highest level of customer satisfaction.
Job Requirements:
- Excellent communication skills.
- Ability to multi-task in a fast-paced environment.
- Ability to understand technologies that are sufficient to making assignment decisions.
- Strong organization skills.
- Strong interpersonalskills but aggressive in managing expectations.
- Motivated and task oriented.
Required Education/Technical Skills:
- Bachelors Degree in Information Technology, Business Administration, or a related field preferred.
- Previous employment in a corporate environment.
- A+ certification is a plus.
About Detroit IT
Detroit IT is a managed service provider with offices in Birmingham and Detroit Michigan. Since 2001, we have been providing IT support, IT consulting, cloud solutions, and networking to some of Michigan's best companies.