Job Description
Job DescriptionNorthwest Center seeks a strategic and systems-minded Manager of Information Technology (IT) to oversee daily IT operations and ensure consistent, reliable support throughout the organization. As an $80M nonprofit social enterprise with more than 900 diverse employees, the organization depends on technology to enable connectivity, operational efficiency, and scalable service delivery. This role will focus on leading a small internal team of technologists and managing vendor relationships. An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary. Location: SeaTac and Seattle, WA | HybridWage Range: $130k - $170k Annual SalarySchedule: Monday - Friday; 8 am – 5 pm Benefits:
- Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
- 17 Accrued Paid Time Off Days Annually
- 7 Paid Holidays + 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year
- Parental Leave & Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program, including six free therapy sessions per year
- Opportunity to become a mentor or mentee through NWC’s Mentorship Match program
- Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here: https://nwcbenefits.hrbenefits.net/ Key Responsibilities:
- Manage a team supporting multiple locations with a variety of corporate IT operations disciplines, including service desk, infrastructure, networking, identity and endpoint management
- Establish and maintain clear IT standards, procedures, and documentation, including SOPs and knowledge base articles, so that work is consistent and repeatable
- Lead continuous improvement through policies, standardization, and processes enhancing service delivery and availability
- Manage Hardware, software, and system inventory, including purchasing, maintenance, and vendor negotiation and coordination
- Monitor IT systems for issues or risks and take action to prevent disruptions or data loss
- Maintain secure and compliant technology environment aligned with company standards and best practices
- Evaluate new or existing technology tools and make practical recommendations to improve reliability and efficiency
- Lead and support the IT team, including hiring, training, performance feedback, and day-to-day work direction
- Collaborate with stakeholders to determine business and systems requirements to recommend/deliver IT solutions
- Collaborate with leadership to support budgeting, planning, and execution of technology initiatives
- Create and track service metrics, including SLAs, uptime, response times, reliability, and operational health
- Manage vendor relationships, ensuring optimal performance of outsourced IT services and solutions
Requirements:
- Bachelor’s degree in computer science or related field, or equivalent work experience.
- 5+ years of IT leadership experience with direct ownership of core corporate systems and IT operations in a multi-site environment
- 5+ Years of experience providing IT support for an organization using the Microsoft Technology stack, including Azure, 365, Teams, Power, Entra ID, Intune, Defender, Purview, Sentinel, Secure Service Edge, etc.
- Experience leading IT projects/initiatives from idea to completion
- Experience in nonprofit, education, healthcare, or social enterprise environments preferred.
- Familiarity with compliance frameworks such as HIPAA, SOC 2, or related standards preferred.
- Experience supporting distributed or hybrid workforces preferred.
- An understanding of accessibility and inclusive technology practices is preferred.
- Demonstrated forward-thinking, hands-on leader who takes ownership and drives outcomes
- Strong analytical, organizational, and communication skills
Northwest Center is committed to offering reasonable accommodation to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org. At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.