Corporate Technology Specialist
Job Description
Job Description
The Executive Technology Specialist provides technology support for executive leadership and corporate office personnel while serving as a senior escalation resource for the IT Service Desk. This role is responsible for supporting Microsoft 365 technologies, collaboration platforms, conference room and audiovisual systems, and end-user computing environments.
The ideal candidate combines strong technical expertise with exceptional customer service and communication skills and is comfortable supporting executives, business leaders, and other high-visibility users. This position plays a key role in ensuring a seamless technology experience across the corporate office while supporting broader workplace technology initiatives.
Key Responsibilities and Tasks
- Provide technology support for executive leadership and corporate office personnel.
- Serve as a Tier 2 escalation resource for complex support incidents and service requests.
- Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
- Support Microsoft Teams Rooms, conference room technology, audiovisual systems, and collaboration tools.
- Deploy, configure, and support Windows laptops, desktops, mobile devices, and peripherals.
- Assist with onboarding, offboarding, account provisioning, and access management activities.
- Support executive meetings, board meetings, and special corporate events requiring technology support.
- Troubleshoot hardware, software, networking, and collaboration technology issues.
- Create and maintain technical documentation, knowledge articles, and support procedures.
- Partner with IT Operations, Security, and Service Desk teams to deliver a high-quality end-user technology experience.
- Assist with workplace technology projects, office technology enhancements, and technology improvement initiatives.
Education/Experience
Certifications: Microsoft 365 certifications preferred; Teams Rooms, Teams Phone, or related Microsoft certifications a plus
Educational Requirements: Associate degree in Information Technology, Computer Science, or related field required; bachelor's degree preferred
Years of Experience: 3+ years of experience in IT support, workplace technology, executive support, or a related technology role; experience supporting executive leadership and high-visibility business users preferred
Knowledge/Skills/Abilities:
- Strong troubleshooting skills across Microsoft 365 applications and Windows environments
- Experience supporting conference room, audiovisual, and collaboration technologies
- Excellent customer service, communication, and interpersonal skills
- Ability to manage multiple priorities while maintaining professionalism and attention to detail
- Knowledge of Microsoft Entra ID, SharePoint Online, Teams Rooms, Teams Phone, and endpoint management solutions preferred
- Strong problem-solving skills and ability to work independently in a fast-paced environment