Job Description
Job DescriptionSalary: $19.00
RoleOverview
The Safety & Security Officer plays a key role in creating a safe, welcoming, and inclusive environment for guests, staff, and animals at Zoo New England. Officers are frontline representatives of the organization, responsible for protecting people and property while also providing excellent customer service and responding calmly and professionally to safety concerns and emergencies.
Essential Job Functions
Ensure the safety and security of guests, staff, and animals by actively patrolling zoo grounds
Monitor surveillance systems, alarms,cameras, and access points
Respondpromptly andappropriately to incidents, emergencies, and guest concerns
Provide first aid, CPR, and AED support whenrequired
Maintain access controlfor restricted areas
Escort vendors, contractors, and inspectors as needed
Support guest services by providing directions andassistance
Completeaccurateandtimelyreports and documentation
Duties & Responsibilities
Control access to buildings and restricted areas using keys, locks, ID systems, and visitor logs
Enforce zoo rules and regulations in a respectful, service-oriented manner
Conduct regular patrols of buildings and grounds toidentifysafety or security risks
Inspect fences, gates, doors, and barriers to detect potential breaches
Monitor crowd activity and intervene early to prevent escalation
Respond to complaints, incidents, and emergenciesin accordance withtraining
Coordinate with outside agencies such as police and fire departments when necessary
Investigate incidents and suspicious activity and report findings to supervisors
Prepare detailed,accurate, andtimelyincident and shift reports
Protect guests, staff, animals, and organizational assets
PhysicalRequirements
Frequent walking and standing throughout zoo grounds, including uneven terrain
Occasional running or fast movement during emergency response
Ability to lift, carry, and position equipment or supplies up to 50lbs
Ability to climb stairs or ladders and navigate varied environments safely
Ability to stoop, kneel, crouch, and reach asrequiredfor inspections
Ability toobservesafety concerns using sight, hearing (including radio), and smell
Work Conditions
Work performed in both indoor office settings and outdoor zoo environments
Exposure to varying weather conditions and temperatures
Primary assignment at Franklin Park Zoo; occasional coverage at Stone Zoo as needed
Flexible schedulerequired, including nights, weekends, and holidays
MinimumQualifications
High SchoolDiploma or GED
Valid drivers license with a clean driving record
Basic computer and reporting skills
Demonstrated ability to work as part of a team with professionalism and sound judgment
Strong communication, listening, and customer service skills, with the ability to de-escalate situations effectively
Ability to remain calm, alert, and professionalat all times
Ability to work respectfully with a diverse population anddemonstrateinclusive practices
Ability to follow written and verbal instructions
Successful completion of a background check consistent with policy
PreferredQualifications
Certificate or formal training in security, safety, or a related field
CPR/AED certification (or ability to obtain upon hire)