Job Description
Job Description
People here stay because the work is meaningful, the culture is strong, and the problems are worth solving.
Location: This role is remote, but will require going into our local facility occasionally for equipment support.
Our Technology Stack
Identity & Cloud: Google Workspace, AWS (IAM, EC2, S3, CloudWatch), SSO / SAML / SCIM
Management & Security: NinjaOne, Arctic Wolf, Meraki (LAN/WAN, firewalls, VPN)
Data & Apps: Snowflake, Looker, ClickUp, Shopify, REST APIs
Automation: Python, PowerShell, Bash
What you will be doing:
Identity & Access Management
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Own identity systems across Google Workspace, SSO, SAML, SCIM, and RBAC.
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Manage the full user lifecycle including onboarding, access changes, and offboarding.
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Design and enforce security policies including least-privilege, conditional access, and MFA.
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Translate business access requirements from non-technical stakeholders into secure, scalable configurations.
Endpoint Engineering
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Own Windows and macOS endpoint management using NinjaOne as the central platform.
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Enforce device compliance standards, hardening policies, and full lifecycle management from procurement through decommissioning.
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Automate provisioning, patching, and software deployment through scripting and zero-touch enrollment.
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Improve device visibility, health monitoring, and automated remediation workflows.
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Design and maintain secure BYOD policies and conditional access controls.
Automation & Scripting
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Build automation using Python, PowerShell, and Bash to reduce manual work and standardize IT operations.
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Design and maintain IT workflows, automations, permissions, and reporting across systems.
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Identify and implement AI tools that reduce manual IT effort — from ticket triage and workflow generation to predictive monitoring.
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Support internal teams in adopting AI tools effectively, safely, and at scale.
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Create and maintain runbooks, standards, and step-by-step guides the team can use without asking for help.
Cloud Infrastructure & Integrations
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Support AWS services including IAM, EC2, S3, CloudWatch, networking, and access governance.
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Manage SaaS integrations, API configurations, data flows, and system automations across internal tooling.
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Support system releases through testing, documentation, and change management to minimize disruption.
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Evaluate new tools and architecture changes to support scale, reliability, and operational quality.
Security & Compliance
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Partner with Arctic Wolf on alert triage, threat investigations, and security response workflows.
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Apply security standards across firewalls, encryption, endpoints, and access controls.
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Support SOC 2 and ISO 27001 readiness through strong governance and documentation practices.
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Maintain audit-ready records of system changes, permissions, and configurations.
Technical Escalation & Continuous Improvement
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Advanced Escalation: Serve as the tier-3 escalation point for complex identity, cloud, endpoint, and integration issues.
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Project Execution: Manage and support IT upgrades, system rollouts, and cross-functional technology projects.
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Proactive Optimization: Identify tooling and process gaps early, recommending practical, high-value improvements.
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Cross-Functional Communication: Translate complex technical findings and recommendations into clear language for non-technical partners.
Requirements:
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Background: 5+ years in IT support, with dedicated time in a Systems Administrator or IT Engineering role (preferably in a high-growth environment).
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Education: Degree in Tech/Information Systems or equivalent practical experience.
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Compliance: Familiarity with framework readiness (SOC 2, ISO 27001).
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Certifications (Preferred): AWS SysOps Administrator or Google Workspace Administrator.
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Identity & Cloud: Deep expertise in IAM (SSO, SAML, SCIM, RBAC), Google Workspace, and cloud-first environment design.
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Automation & Scripting: Proficient in Python, PowerShell, and Bash; hands-on experience using AI tools to accelerate IT workflows.
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Endpoint & Systems: Enterprise management of Windows and macOS at scale using MDM platforms (NinjaOne, Intune, or Jamf).
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Networks & Integrations: Solid understanding of LAN/WAN, firewalls, VPNs, REST APIs, and cross-platform data flows.
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Core Competencies: Strong debugging under pressure, systems thinking, and ability to translate non-technical business needs into technical designs.
Physical Requirements
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Must be willing to travel up to 10% yearly
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Prolonged periods of sitting at a desk and working on a computer
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Must be able to occasionally lift, push or pull 25 pounds, occasional bending and reaching
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Must be able to pass a background check and drug screen
Salary Range: $100,000 - $110,000/yr, as well as bonus eligibility
Some reasons you want to work at DWC
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Medical, Dental, Vision Insurance
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Company paid Life
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Voluntary life, short- and long-term disability
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401k
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Excellent time off options
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Caring family
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The work that you do matters
Distributor Wire & Cable is an equal opportunity employer
Compensation Range: $100K - $110K