Job Description
Job Description
A perk you'll enjoy from day one:
Complimentary breakfast and lunch options, always-stocked snacks, and convenient on-site
parking.
OUR COMPANY
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and
Business IT Support services to some of the world's largest industry leaders. We deliver
forward-thinking solutions based on multi-domain architecture.
Customer satisfaction and commitment to superior service quality are our top priorities,
alongside investing in and supporting our partners and employees.
We are a truly international IT provider, delivering services with global simplicity and trusted
transparency.
WHAT YOU WILL DO
As a Warehouse Asset Technician, you will play a critical role in bridging warehouse
operations with hands-on technical support. This position combines logistics expertise with IT
hardware diagnostics, repair coordination, and team leadership responsibilities in a fast
paced, high-impact environment.
You will:
• Lead standard creation and ensure adherence across global asset technician teams
• Act as a point of escalation for process, technical, and operational queries
• Provide hardware support for a wide range of devices, including Apple and Windows
products
• Deliver software support across macOS and Windows environments (including Boot
Camp and Parallels)
• Triage assets and diagnose hardware or cosmetic issues, recommending appropriate
repairs
• Troubleshoot internal systems and resolve day-to-day operational challenges
• Manage repair timelines, partner deadlines, and ensure high-quality completion
standards
• Compile repair data and provide performance reporting to management
• Maintain accurate asset tracking and update customer portals with real-time status
• Prepare assets for shipment, including picking, packing, labeling, and coordinating with
couriers
• Receive, inspect, and process inbound shipments; stock inventory appropriately
• Assist with loading and unloading shipments and warehouse material handling
• Conduct cycle counts and support ongoing inventory audits
• Partner with regional and global inventory teams for alignment and process
consistency
• Support new hire equipment deployment and regional logistics coordination
• Oversee e-waste processing, donation logistics, and proper disposal practices
• Travel to customer sites within the region for urgent technical or logistical requests
• Work efficiently in a fast-paced, team-driven environment while maintaining high data
integrity standards
• Take on additional tasks or special projects as assigned by site leadership
WHAT YOU NEED TO SUCCEED
• Previous experience leading or mentoring a team in a fast-paced or high-demand
environment
• Experience in logistics, warehousing, IT support, or hardware repair (preferred)
• Strong technical aptitude with a willingness to learn device repair and troubleshooting
• Familiarity with Apple and Windows operating systems
• Proficiency with Microsoft Office and Google Workspace (especially Excel/Sheets)
• Excellent time management skills with the ability to prioritize and make quick decisions
• Strong written and verbal communication skills
• High attention to detail and commitment to data accuracy
• A proactive, customer-focused mindset with strong problem-solving abilities
• Ability to work independently while contributing effectively to a team
• Flexible and adaptable approach to changing priorities and customer needs
• Comfortable being hands-on with inventory, equipment handling, and warehouse
operations
• Ability to lift and move equipment in a warehouse environment
DESIRABLE SKILLS
• Experience with inventory management or asset tracking systems
• Background in IT hardware repair or technical environments
• Knowledge of global logistics or multi-region operations
• Experience working with ticketing or queue management systems
EOS BENEFITS
At EOS IT Solutions, we are committed to supporting the well-being and success of our team.
Our comprehensive benefits package includes:
• Health, Vision, and Dental Insurance (starting the 1st of the month after your start
date)
• Occasional overtime and bonus opportunities for hourly employees
• 10 days of Paid Time Off (PTO) annually
• 12 paid holidays
• 6 sick days (available immediately)
• 401(k) retirement plan (available after 90 days)
• Complimentary onsite parking
• Access to electric vehicle (EV) charging stations
• Complimentary breakfast and/or lunch options
• Onsite snacks and beverages
• Employee discounts through partner programs
• Career progression and certification support
• Flexible scheduling options
• Career pathway to IT technician roles
COMPENSATION DISCLAIMER
The EOS pay range for this position is a general guideline and not a guarantee of
compensation. Factors considered include responsibilities, experience, education, skills,
internal equity, and market data.
EQUAL OPPORTUNITY STATEMENT
EOS IT Solutions is committed to fostering a diverse and inclusive workplace. We are proud to
be an equal opportunity employer and welcome applicants regardless of gender, gender
identity, age, religion, race, national origin, political beliefs, sexual orientation, disability,
marital status, or any other non-merit factor.
#INDNAMER
Pay Range$24—$24.50 USD