Job Description
Job Description
The Lobby Concierge serves as a welcoming ambassador for Streamsong Resort, creating a warm and professional first impression for all guests. This role is responsible for greeting guests, providing general resort information, and supporting a seamless lobby experience while upholding Streamsong’s service standards and commitment to guest satisfaction.
Essential Functions:
- Greet all guests warmly and professionally upon arrival and throughout their time in the lobby
- Provide accurate information regarding resort amenities, dining outlets, golf experiences, and property directions
- Maintain a visible, attentive, and approachable presence in the lobby area
- Anticipate guest needs and proactively offer assistance
- Collaborate with Front Desk, Bell Services, and other departments to ensure a seamless guest experience
- Assist with guest flow during peak check-in/check-out times and group arrivals
- Uphold cleanliness and organization standards in lobby and concierge areas
- Represent Streamsong Resort with professionalism, positivity, and hospitality
Non-Essential Functions:
- Support special events and resort activations as needed
- Assist with light administrative or guest service tasks as assigned
- Perform other duties as assigned by leadership
Knowledge and Skills:
Education: High School Diploma or preferred
Experience: Previous customer service experience preferred
Skills and Abilities:
- Strong interpersonal and communication skills
- Friendly, engaging, and guest-focused demeanor
- Ability to multitask in a fast-paced environment
- Professional appearance and presence
- Ability to problem-solve and remain calm under pressure
Travel required: None
Hours Required: Part time/split shift, flexible schedule including evenings, weekends, and holidays as needed
KemperSports is an equal opportunity employer.
KemperSports participates in E-Verify with the Department of Homeland Security.