IBM Sterling Platform Support Engineer
Job Description
Role: IBM Sterling Platform Support Engineer
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Location: Denver, CO (Hybrid role – 3 days/week)
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Duration: Contract
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Need 12+ years candidates
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Job Description
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Required Skills & Capabilities
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The vendor must provide resources with hands-on expertise aligned to Sterling MFT support roles:
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• IBM Sterling B2B, SFG, SSP configuration and support
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• BPML development and scripting for automation
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• Secure file transfer protocols (SFTP, FTPS, HTTPS, Connect:Direct)
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• File encryption (PGP/GPG)
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• Linux, Unix, and Windows system support
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• Root cause analysis and incident troubleshooting
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• Partner onboarding and integration support
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• Monitoring tools (Dynatrace, BigPanda)
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• SQL and scripting knowledge for diagnostics and automation
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• Ability to implement process improvements and proactive monitoring
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Scope of Services
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• End-to-end ticket lifecycle ownership
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• Monitoring and alert response
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• File transfer issue resolution and recovery
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• Partner connectivity support
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• Batch and process management
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• Patch validation and environment support
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• Runbook execution and continuous improvement
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• 24/7 support model
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