Job Description
Job Summary
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We seek an experienced Deskside Technician with 1+ years of hands-on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end-user support to provide seamless IT solutions in a corporate setting.
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This position requires both technical proficiency and collaborative skills, contributing to the optimization and stability of IT operations.
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Job Description
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- Provide technical leadership for projects
- Provide Windows, software, and hardware support, onsite in a corporate environment
- Perform device imaging, configuration, and migration using approved tools and procedures, including SCCM and other deployment technologies
- Follow and maintain PC Services build checklists
- Deploy IT machines to end users
- Assist with migrating users from old computers to new Windows 11 devices
- Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
- Inventory management of IT assets including asset auditing
- Troubleshoot VPN and VDI connectivity
- Software, patches and updates installation using corporate distribution tools
- Support interdepartmental moves, office changes, and workstation relocations.
- Follow appropriate KB articles and Best Business Practices
- Manage workload via ticketing software
- Prioritize and complete work in a group and independently with minimal supervision
- Communicate technical information to non-technical audiences
- Create and maintain technical documentation, support workstation moves and lifecycle projects, and assist with conference room, collaboration, and remote-access initiatives.
- Smart Hands remote support for offsite resolver groups
- Assist with conference room and audio/visual equipment
- Other duties as assigned
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Job Requirements:
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Requirements
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- +3 years corporate deskside support or equivalent experience
- Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
- Excellent troubleshooting capability
- Ability to maintain composure while handle challenging, dynamic, rapid-response user support
- Experience with Microsoft Office / Office 365 suite
- Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
- Experience with Windows 11 migrations
- Experience with endpoint protection and encryption (Bitlocker) support
- Familiarity with using remote desktop support tools
- High School Diploma or equivalent
- Maintain valid driver"s license
- Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
- Physical presence at a Stefanini or Client location during shift
- Demonstrate high level of professionalism and strong personal interaction skills
- Maintain neat and professional work area and appearance in compliance with site policies
- Ability to pass standard panel drug screening and background check
- Adhere to assigned shift schedule
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