Job Description
Job Description
Technical Support Specialist
Akron, NY
$25/hour
Monday-Friday | 8:00 AM - 5:00 PM
Contract-to-Hire
Join a leading manufacturer of precision sheet metal fabrication equipment and industrial automation solutions as a Technical Support Specialist. This role is ideal for someone with strong mechanical and electrical troubleshooting skills who enjoys helping customers solve technical challenges while supporting advanced manufacturing equipment.
Key Responsibilities
- Provide technical support and troubleshooting assistance for CNC and machine tool products.
- Assist customers and field service engineers with electrical, mechanical, and operational issues.
- Diagnose equipment problems using technical manuals, engineering documentation, and product resources.
- Collaborate with Engineering to identify and resolve software, hardware, and design-related issues.
- Support continuous product improvement by collecting and reporting field performance data.
- Develop repair and replacement procedures for equipment components.
- Create and distribute technical service bulletins regarding product updates, modifications, and procedures.
- Deliver technical training to service teams and customers on new and existing equipment.
- Process spare parts orders as needed.
- Maintain excellent customer relationships through professional verbal and written communication.
- Participate in product improvement discussions and recommend solutions to enhance reliability and performance.
Qualifications
- Strong mechanical and electrical troubleshooting experience.
- Ability to read and interpret technical documentation, schematics, and manuals.
- Knowledge of CNC machines, industrial equipment, or manufacturing machinery preferred.
- Excellent communication and customer service skills.
- Ability to work independently while collaborating with engineering and service teams.
- Proficient problem-solving and analytical skills.
- Technical training or relevant industry experience preferred.