Job Description
Job Description
Turn Data Into Decisions – Join Us as a Business Data Analyst in the HVAC Industry!
Location: East Syracuse, NY | Pay Rate: $21.50/hr | Schedule: Mon-Fri (8am - 5pm)
Drive smarter operations. Deliver better customer outcomes.
PDS Tech Commercial is partnering with a leader in the HVAC industry to hire a Business Data Analyst who thrives at the intersection of data, customer experience, and operational excellence. In this role, you’ll transform data into actionable insights, improve warranty processes, and help elevate service performance across a global network.
Your Impact
As a Business Data Analyst, you’ll play a key role in analyzing business operations, identifying trends, and recommending data-driven solutions that improve efficiency and customer satisfaction. Your work will directly support warranty operations, enhance service delivery, and influence strategic decision-making.
What You’ll Do
In this dynamic, customer-focused role, your responsibilities will include:
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Perform routine business analysis using statistical methods, data mining, and predictive modeling
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Interpret and translate business data into actionable insights and recommendations
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Analyze warranty claims, customer interactions, and operational workflows to identify trends and improvement opportunities
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Support the development and implementation of systems to capture and track business operations data
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Respond to customer inquiries related to product registration, warranty coverage, and claim status
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Document and maintain accurate records of customer interactions, cases, and resolutions
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Provide support to distributor networks, dealers, and end-users with timely and accurate information
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Assist in triaging workflows and prioritizing technical and business support requests
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Collaborate with cross-functional teams to improve processes and resolve customer challenges
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Contribute to the creation and maintenance of Standard Work Instructions (SWIs) and operational documentation
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Monitor performance metrics such as customer satisfaction, response time, and case resolution
What You Bring
Required Qualifications:
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High school diploma or equivalent
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At least 1 year of relevant experience in data analysis, customer support, or business operations
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Proficiency with systems such as ServiceBench, Salesforce, and SAP
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Strong analytical skills with the ability to interpret data and identify trends
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Excellent verbal and written communication skills
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Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications:
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Experience with statistical analysis, predictive modeling, or data visualization tools
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Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen)
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Familiarity with HVAC products, warranty processes, or technical support environments
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Experience working with cross-functional teams and external clients
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Strong problem-solving skills and attention to detail
Ready to Make an Impact?
If you’re passionate about data, problem-solving, and improving business performance, this is your opportunity to make a difference.
Apply today and help shape smarter, data-driven operations with PDS Tech Co
Pay Details: $21.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.