Job Description
Job Description
We are seeking an energetic, organized, and customer-focused Leasing Associate to join our team. This role is ideal for someone who enjoys working with people, has strong sales and communication skills, and thrives in a fast-paced environment.
Position Summary
The Leasing Associate is responsible for attracting qualified prospective tenants, conducting property tours, processing applications, coordinating move-ins, and maintaining high occupancy across our portfolio. This position serves as the first impression of our company and plays a critical role in delivering an outstanding customer experience.
Responsibilities
Leasing & Sales
- Respond promptly to phone, email, text, and online leasing inquiries
- Schedule and conduct property tours
- Follow up consistently with prospective tenants
- Maintain strong conversion rates from inquiry to lease signing
- Assist prospective tenants throughout the leasing process
Marketing
- Create and maintain online rental listings
- Ensure listings remain accurate and competitive
- Monitor leasing activity and market trends
- Assist with pricing recommendations based on market conditions
Application Processing
- Review rental applications for completeness
- Prepare lease documents
- Coordinate lease execution and move-in scheduling
Customer Service
- Provide exceptional service to prospects and residents
- Answer questions regarding policies, utilities and procedures
- Coordinate with property manager regarding upcoming vacancies
Administrative Duties
- Maintain accurate records within AppFolio
- Update availability and leasing reports
- Track lead sources and leasing metrics
- Assist with office projects as needed
Qualifications
Required
- Excellent verbal and written communication skills
- Strong customer service and sales abilities
- Professional appearance and demeanor
- Highly organized with strong attention to detail
- Valid driver's license and reliable transportation
- Comfortable using computers and learning new software
- Ability to work weekends as needed
Preferred
- Previous leasing, real estate, sales, hospitality, or customer service experience
- Experience with AppFolio or similar property management software
- Experience conducting property showings
What We're Looking For
The ideal candidate is:
- Outgoing and personable
- Self-motivated
- Organized and dependable
- Comfortable working independently
- Able to manage multiple priorities simultaneously
Schedule
- Full-time
- Monday–Friday with rotating weekend showings
- Flexibility to accommodate evening or weekend appointments when necessary