Application Support Specialist - Locals Only
Job Description
Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.
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Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation.
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Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure
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seamless business operations for the Success data conversion project.
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Experience in interacting with program areas and technical staff regarding business and information technology needs.
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Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
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Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.
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Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
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Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements