Job Description
Job Description
This is a remote position.
You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.
Key Responsibilities
- Serve as the initial point of contact for technical support via phone, email, and ticketing system
- Provide remote support using RMM tools (e.g., ConnectWise Automate)
- Install, configure, and maintain desktop hardware, software, and peripherals
- Manage user accounts, permissions, and access controls
- Troubleshoot and support desktop, laptop, and printer issues
- Escalate unresolved issues to senior IT staff as appropriate
- Provide accurate information about company IT services and products
- Suggest improvements to IT procedures and user experience
- Document support issues, resolutions, and feedback in a clear and concise manner
- Occasionally participate in after-hours support, project roll outs, or upgrades (nights/weekends/holidays)
- Communicate clearly in English (additional languages a plus)
Requirements Qualifications
- 1–4 years of experience in a help desk or IT support role
- Strong troubleshooting and analytical skills
- Detail-oriented with excellent organizational skills
- Valid driver's license and reliable transportation
- Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus
- Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus
Benefits
- Competitive compensation based on experience and performance
- Comprehensive benefits package (medical, dental, vision, and retirement)
- 401(k) with company match
- A collaborative and supportive team culture
- Opportunities for professional growth and career advancement
- Employee discounts on company products