Job Description
Job Description
IT Support Specialist
Location: Rhode Island (Onsite)
Job Type: Temporary
Job Summary
We are seeking an Educational Technology Support Specialist to provide technical support for instructional technology, Learning Management Systems (LMS), and faculty training. The ideal candidate will troubleshoot technical issues, manage support tickets, develop training materials, and assist with educational technology projects.
Responsibilities
- Provide technical support for LMS and educational technology tools.
- Troubleshoot and resolve user issues.
- Manage and respond to support tickets.
- Create training materials, user guides, and documentation.
- Conduct virtual and in-person training sessions.
- Update WordPress websites and assist with Adobe-based materials.
- Collaborate with IT and academic teams to support faculty and staff.
Required Qualifications
- High School Diploma or equivalent.
- Strong troubleshooting and customer service skills.
- Excellent communication skills.
- Proficiency with Microsoft Office.
- Ability to work independently and manage multiple tasks.
Preferred Qualifications
- Bachelor's degree.
- Experience with LMS (Canvas, Blackboard, Moodle, etc.).
- Experience in higher education or educational technology.
- Knowledge of WordPress, Adobe Creative Suite, and project management tools.
- Experience creating and delivering training.
Skills: LMS • Technical Support • Customer Service • Microsoft Office • WordPress • Adobe Creative Suite • Training • Troubleshooting