Job Description
Job Description
We are seeking an IT Support Specialist to join the company, a premier supplier, in Loveland, CO, US, 80538. While working in this clean and climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!
Position title: IT Support Specialist
Duration: 3 Months (Possible contract to hire)
Location: Loveland, CO, US, 80538
Pay rate: $28/Hour on W2 basis
This is 100% onsite role
Job Description:
The IT Specialist (Contractor) provides frontline technical support for corporate infrastructure and enterprise applications. This role supplements internal IT teams by delivering hands-on and remote technical support to internal customers while adhering to company policies, security standards, and IT best practices. The contractor partners with Operations, IT Shared Services, and approved vendors to help maintain reliable, secure, and efficient technology services across corporate office and distribution center environments. Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and locations.
Role Responsibilities:
- Analyze, prioritize, resolve, document, and communicate outcomes for assigned incidents and service requests using approved ITSM tools and intake channels, meeting defined SLAs and customer expectations.
- Provide timely, professional end-user support with strong ticket ownership; communicate status clearly, set expectations, and escalate unresolved issues to appropriate internal teams while remaining accountable through resolution.
- Install, configure, maintain, and troubleshoot end-user hardware and software both on-site and remotely in accordance with corporate standards and security policies.
- Support audio/visual, conferencing, and computing needs for meetings at assigned locations.
Requirements:
- 5+ years of hands-on experience supporting enterprise IT environments
- Demonstrated experience with:
-
- Windows desktop configuration, deployment, and troubleshooting
- PC hardware installation, configuration, and repair
- Desktop and peripheral troubleshooting
- Mobile devices (iOS, Android smartphones and tablets)
- Microsoft Office applications
- Audio/visual support for enterprise conferencing systems
- Experience working in an ITSM/ticketing environment and adhering to service levels, escalation paths, and knowledge management practices.
Education:
- Associate’s, Bachelor’s degree or equivalent work experience
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.
Company Description
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.