Job Description
Job DescriptionWe are looking for a detail-oriented Leasing Occupancy Specialist to support housing operations in Chelsea, Massachusetts. This Contract position focuses on evaluating applicant information, managing tenant-related documentation, and helping ensure occupancy processes are handled accurately and efficiently. The ideal candidate will communicate effectively with residents, applicants, and internal teams while maintaining compliance with housing guidelines and confidentiality standards.
Responsibilities:
• Review household income information to determine appropriate rent amounts in accordance with program guidelines.
• Evaluate applications and supporting documents to confirm eligibility for housing assistance or occupancy programs.
• Draft and distribute written tenant communications, including notices related to rent changes and required follow-up actions.
• Meet with applicants and residents to conduct interviews and arrange re-certification or re-examination appointments as needed.
• Maintain organized and accurate tenant files, ensuring records and documentation are current and complete.
• Coordinate scheduling for interviews, orientations, and other occupancy-related meetings.
• Prepare clear correspondence such as letters, memos, and email communications for residents and stakeholders.
• Support outreach or leasing initiatives designed to improve occupancy levels and reduce unit vacancy.
• Interpret housing policies and regulatory requirements to help ensure compliant processing and consistent program administration.
• Respond to questions regarding procedures and policies while collaborating with property management staff and safeguarding confidential tenant information.• Experience in administrative support, property administration, leasing, or housing-related operations.
• Ability to calculate rent or review income information with a high level of accuracy and attention to detail.
• Strong customer service and interpersonal skills, with the ability to communicate clearly in person, by phone, and through email.
• Proficiency with Microsoft Word, Excel, and Outlook for documentation, tracking, and correspondence.
• Comfortable handling data entry, file organization, and appointment scheduling in a fast-paced environment.
• Experience using a multi-line phone system and managing multiple inquiries professionally.
• Ability to interpret policies, follow established procedures, and maintain strict confidentiality of sensitive information.