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Job Description

Job DescriptionAdmissions and Applicant Services

• Answer admissions inquiries by phone, email, and in person.
• Process and review applications for completeness and accuracy.
• Maintain waiting lists and applicant files in accordance with HUD and company policies.
• Schedule and conduct applicant interviews, property tours, and informational meetings.
• Coordinate move-ins, move-out activities, and related documentation.
• Prepare admission packets, correspondence, verification forms, and resident files.
• Maintain accurate and detailed notes regarding applicant and resident communications.
• Assist with obtaining and tracking third-party verifications.
• Coordinate interpreters and translators when necessary.
• Provide information regarding eligibility requirements, housing programs, and community policies.

Administrative Support

• Enter and update applicant and resident information in property management software.
• Maintain organized and confidential files.
• Prepare letters, reports, spreadsheets, and other documentation.
• Order and maintain office supplies.
• Assist with copier, fax, and other office equipment maintenance.
• Support department projects and special assignments.

Customer Service

• Deliver exceptional customer service to applicants, residents, families, and community partners.
• Respond professionally and compassionately to sensitive and emotional situations.
• Maintain positive working relationships with residents, staff, vendors, and referral agencies.
• Conduct apartment tours and marketing presentations as assigned.

Compliance and Recordkeeping

• Follow all Fair Housing, HUD, and company policies and procedures.
• Assist with maintaining compliance documentation and resident records.
• Protect confidential applicant and resident information.
• Ensure all files are complete, accurate, and audit-ready.
• Support affirmative fair housing and occupancy compliance efforts.

Team Collaboration

• Communicate effectively with property management, maintenance, resident services, and administrative staff.
• Attend required staff meetings, training sessions, and professional development opportunities.
• Perform additional duties and special projects as assigned.

Qualifications Education and Experience

Preferred:

• Two (2) years of college coursework or equivalent related work experience.
• Experience in apartment leasing, property management, admissions, customer service, or affordable housing.
• HUD, Tax Credit, or affordable housing experience strongly preferred.
• Experience working with seniors preferred.

Knowledge, Skills, and Abilities

• Strong computer skills, including Microsoft Word, Excel, Outlook, and property management software.
• Knowledge of Fair Housing regulations.
• Knowledge of HUD regulations and affordable housing programs preferred.
• Excellent organizational and administrative skills.
• Strong attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and professionalism.
• Strong customer service and interpersonal skills.
• Ability to work effectively with individuals from diverse cultural and socioeconomic backgrounds.
• Ability to accept constructive feedback and implement changes.
• Ability to work independently and collaboratively as part of a team.
• Bilingual candidates are encouraged to apply.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to sit, stand, walk, bend, stoop, squat, push, pull, and reach for extended periods.
• Ability to perform duties requiring repetitive movement and prolonged computer use.
• Ability to tour properties and escort prospective residents throughout apartment communities.

Additional Requirements

• Reliable transportation and willingness to travel between properties for training, apartment tours, and admissions-related activities.
• Ability to maintain a professional appearance and demeanor.
• Commitment to providing outstanding service to seniors and prospective residents.
• Commitment to complying with all company policies, HUD regulations, Fair Housing requirements, and confidentiality standards.

Preferred Qualifications

• HUD occupancy certification or related affordable housing experience.
• Apartment leasing experience.
• Bilingual proficiency in English and Spanish or other languages.

Our Clientis an Equal Opportunity Employer and is committed to providing housing opportunities in accordance with all Fair Housing and Equal Opportunity laws.