Job Description
We are seeking an Educational Technology Support Technician to provide technical support for instructional technologies and learning platforms in a higher education environment. This role will support faculty, troubleshoot LMS and educational technology issues, manage support tickets, develop training materials, conduct training sessions, update WordPress websites, and create documentation. The ideal candidate will have strong customer service, communication, troubleshooting, and instructional technology support experience.
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Required Skills:
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- Technical support for instructional technologies/LMS
- Troubleshooting and ticket management
- Training and user support
- Strong communication and customer service
- Microsoft Office and content editing tools
- WordPress (basic updates)
- Ability to work independently
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