Job Description
Job DescriptionDescriptionAs a Professional Services Engineer II, you will implement solutions for complex technical environments. You will develop and implement project work plans for a wide range of clients and solutions. You will work to troubleshoot, diagnose, and resolve challenging technical problems, and you will serve as an escalation point for Mytech’s services team. The Professional Services Engineer II will interact regularly with clients that have a wide range of technical understanding.
Key Responsibilities
- Review scope of work and create project execution plans
- Provide remote and on-site server/workstation support and maintenance
- Install applications and operating systems on client hardware
- Create thorough and accurate documentation on all projects and support incidents
- Configure and install servers, Windows networks, firewalls, switches, and other related equipment, devices, and systems
- Assist internal teams with inquiries regarding new and current network deployments and reconfigurations
- Investigate user problems and identify their source, determine solutions, test and implement solutions
Experience
- Strong experience with the configuration, installation, and support of Windows servers, networks, firewalls, and switches.
- Proficient in troubleshooting complex network issues
- Skilled at performing network audits and interpreting wireless site surveys to optimize WLAN performance.
- Advanced knowledge of domain environments, including Active Directory installation and troubleshooting replication, GPOs, DFS, FSMO roles, and system state recovery.
- Hands-on experience with Office 365, including setup and configuration, PowerShell scripting, transport rule changes, and investigating spoofing or security-related issues.
- Advanced hardware and virtualization troubleshooting, including VMware optimization, SAN/NAS support, RAID recovery, and virtual machine recovery.
- Proven ability to handle backup and disaster recovery scenarios with confidence and efficiency.
Additional Skills:
- Strong documentation habits with a focus on accuracy and knowledge sharing.
- Clear, open communicator who collaborates well with internal teams and clients.
- Highly organized and capable of managing multiple projects and priorities.
- Committed to delivering outstanding service and creating a smooth IT experience for clients.
BenefitsMytech offers a comprehensive benefits package which includes:
- 12 days of accrued vacation in your first year
- 6 days Sick time
- 8 hours of volunteer time
- Medical, Dental, and Vision fully covered options for employee coverage
- Company paid Life, STD, and LTD
- Professional Development Plan
- 401k with company match
- Profit Sharing