Job Description
Job Description
Location: On-Site
Employment Type: Contract-to-Hire
Department: Information Technology
Reports To: IT Manager
Position Overview
Our client is seeking a customer-focused IT Help Desk Representative to provide on-site technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, network, and account-related issues while delivering exceptional customer service to employees at all levels.
The ideal candidate is a problem solver with strong communication skills, hands-on technical support experience, and the ability to thrive in a fast-paced environment. This is a contract-to-hire opportunity with the potential for permanent employment based on performance and business needs.
Key Responsibilities
End User Support
- Provide first-level technical support for desktop, laptop, mobile device, printer, and peripheral issues.
- Respond to and resolve help desk tickets in a timely and professional manner.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Assist users with password resets, account access, and security-related requests.
- Escalate complex technical issues to appropriate IT teams when necessary.
Desktop & Device Support
- Install, configure, and deploy computers, monitors, printers, and mobile devices.
- Perform workstation setup, equipment moves, and hardware replacements.
- Maintain inventory records for IT hardware and equipment.
- Support software installations, upgrades, and patching activities.
Microsoft & Business Application Support
- Troubleshoot Microsoft Office 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
- Assist users with VPN connectivity and remote access solutions.
- Support common business applications and provide basic user training when needed.
Customer Service & Documentation
- Deliver outstanding customer service while supporting employees with varying levels of technical expertise.
- Document incidents, service requests, resolutions, and troubleshooting steps within the ticketing system.
- Maintain accurate records of hardware assignments, software licenses, and support activities.
- Contribute to knowledge base articles and end-user documentation.
IT Operations Support
- Assist with onboarding and offboarding activities, including account provisioning and equipment setup.
- Support conference room technology and audio/visual equipment.
- Participate in IT projects, upgrades, and office technology initiatives.
- Follow IT policies, security standards, and established procedures.
Location: On-Site
Employment Type: Contract-to-Hire
Department: Information Technology
Reports To: IT Manager
Position Overview
Our client is seeking a customer-focused IT Help Desk Representative to provide on-site technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, network, and account-related issues while delivering exceptional customer service to employees at all levels.
The ideal candidate is a problem solver with strong communication skills, hands-on technical support experience, and the ability to thrive in a fast-paced environment. This is a contract-to-hire opportunity with the potential for permanent employment based on performance and business needs.
Key Responsibilities
End User Support
- Provide first-level technical support for desktop, laptop, mobile device, printer, and peripheral issues.
- Respond to and resolve help desk tickets in a timely and professional manner.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Assist users with password resets, account access, and security-related requests.
- Escalate complex technical issues to appropriate IT teams when necessary.
Desktop & Device Support
- Install, configure, and deploy computers, monitors, printers, and mobile devices.
- Perform workstation setup, equipment moves, and hardware replacements.
- Maintain inventory records for IT hardware and equipment.
- Support software installations, upgrades, and patching activities.
Microsoft & Business Application Support
- Troubleshoot Microsoft Office 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
- Assist users with VPN connectivity and remote access solutions.
- Support common business applications and provide basic user training when needed.
Customer Service & Documentation
- Deliver outstanding customer service while supporting employees with varying levels of technical expertise.
- Document incidents, service requests, resolutions, and troubleshooting steps within the ticketing system.
- Maintain accurate records of hardware assignments, software licenses, and support activities.
- Contribute to knowledge base articles and end-user documentation.
IT Operations Support
- Assist with onboarding and offboarding activities, including account provisioning and equipment setup.
- Support conference room technology and audio/visual equipment.
- Participate in IT projects, upgrades, and office technology initiatives.
- Follow IT policies, security standards, and established procedures.