Job Description
Job DescriptionInterweave Technologies provides IT technology solutions for customers throughout the US. We're looking to add a Senior Network Administrator to our team — a client-facing resource who develops high-level relationships with our clients through ongoing communication that maximizes up-time and advances client productivity and profitability through technology.
Senior Network Administrator
Responsibilities:
- Demonstrate a high level of organizational skills and the ability to self-manage and prioritize a dynamic workload.
- Address customer concerns in reference to products and services rendered.
- Work on all aspects of IT infrastructure – on-premise and Microsoft 365 cloud applications.
- Troubleshoot customer technical issues.
- Design, test, and implement servers, networks, hardware, and software.
- Manage and maintain tickets assigned and hours billed to show initiative to address items based on priority/severity level.
- Plan, coordinate, and implement network security measures that protect data, software, and hardware.
- Participate and engage ideas, processes, and actions to improve service, workflow, environment, and culture.
- Assist, train and mentor junior technicians.
- Perform other duties as assigned.
Requirements:
- 7 years experience in Information Technology with advanced problem-solving skills. MSP experience preferred.
- Experience in user technical support, network administration, network architecture/design, systems administration, and support activities in multi-user network environments.
- Demonstrated proficiency in DHCP, DNS, and Active Directory.
- Demonstrated proficiency with network equipment - routers, firewalls, access points, & switches.
- Demonstrated proficiency in Microsoft 365, including experience migrating on-premise infrastructure to the M365 cloud.
- Ability to create and provide innovative solutions to complex technical problems.
- Excellent oral and written communication skills, with the ability to communicate effectively with senior management and other departments.
- Self-starter with exceptional problem-solving abilities and a “get it done” attitude, exercising the highest ethical standards.
- Demonstrated proficiency in MS Office 365.
- Knowledge and experience with MSP Management tools are a plus.
- Security +, Linux, Microsoft, or Cisco certifications are a plus.
- Knowledge of PBX/Telephone equipment is a plus.
Education:
- Advanced training in Information Technology or Information Security required.
- Two or Four-year degree from an accredited institution preferred.
Additional Requirements:
- Successful completion of a drug screening and a criminal background check.
- Valid Driver’s License and transportation.
- Requires on-site office presence.
Benefits:
- Health, Vision, and Dental insurance.
- Holidays, Vacation, and Sick leave.