Job Description
Job Description
Desktop Support
Client Site: Eagan, MN
Responsibilities:
- Provide technical assistance with computer hardware and software
- A/V equipment support
- Network closet cabling maintenance
- Recommend hardware improvements
- Track customer issues and resolutions
- Handle tickets in a timely manner
- Experience with Service Now and Intune
- Work independently or with managers or other techs
- Have strong CS experience dealing with end-users, white glove/executive support
- Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
- Be able to work overtime when requested or necessary
- Be able to multitask and prioritize many different projects, supporting multiple sites
Qualifications:
- Bachelor's Degree from an accredited institution
- A+ (strongly preferred)
- 2-4+ years of enterprise technical experience
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Teachable
- Able to hit the ground running
- Able to pass a background check/drug test prior to starting
Company DescriptionGTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
Company Description
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.