Job Description
We are seeking an experienced IT Production Support Assistant to join a major public sector organization, one of the largest government agencies in Los Angeles, CA. This is an exciting opportunity to support critical production systems operating in mainframe and midrange environments, ensuring the seamless execution, monitoring, and support of enterprise applications in a 24/7 operational environment.
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Note: At this time, we are considering only candidates who are authorized to work anywhere in the United States without sponsorship or employment restrictions.
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Employment Type: W2 Consultants Only
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Location: Downey, CA (Hybrid)
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Contract Duration: 12-24 Months
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Key Responsibilities
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- Support production applications running in IBM mainframe and midrange computing environments.
- Create, schedule, execute, monitor, and troubleshoot production jobs using enterprise scheduling tools.
- Coordinate and control mainframe console operations, including device assignments, operator message responses, and input/output operations.
- Support COBOL-based mainframe applications by promoting program packages and source code members through Endevor.
- Monitor production processing and ensure jobs are completed according to predefined schedules and operational standards.
- Manage and update incident and service request tickets using tracking tools, documenting actions and resolutions.
- Work closely with application developers, operations teams, and business users to resolve production issues.
- Review, update, and submit operational procedures and technical documentation.
- Participate in team presentations, knowledge-sharing activities, and training initiatives.
- Support a 24/7/365 operational environment and perform production support tasks across day, swing, overnight, weekend, and holiday shifts as required.
- Assist with printer operations and large-volume production print jobs.
- Support operational excellence by identifying process improvements and ensuring adherence to established standards and procedures.
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Required Experience
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- Minimum 2 years of experience within the last 5 years working in an IBM mainframe operations and production control environment.
- Minimum 2 years of experience within the last 5 years using Control-M for ordering, holding, submitting, canceling, monitoring, and managing production jobs.
- Minimum 2 years of experience within the last 5 years working in a data center environment interacting directly with customers and supporting operational services.
- Minimum 2 years of experience within the last 5 years managing incidents and service requests using ticketing systems such as Cherwell Service Management or similar platforms.
- Minimum 2 years of experience within the last 5 years using Endevor to migrate and manage application programs, JCL, PROCs, and control statements.
- Experience supporting COBOL-based mainframe applications and related production support activities.
- Knowledge of Job Control Language (JCL), production scheduling, batch processing, and mainframe operations.
- Experience troubleshooting production issues in enterprise computing environments.
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Education
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- High School Diploma or equivalent required.
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What We're Looking For
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- Strong customer service orientation with the ability to work effectively in a fast-paced production environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Flexibility to work varying schedules, including nights, weekends, and holidays.
- Knowledge of enterprise production control processes and mainframe operational procedures.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Collaborative team player with a willingness to participate in knowledge sharing and continuous learning.
- Ability to work independently while maintaining high standards of operational excellence.
- Experience supporting large-scale public sector or enterprise environments is highly preferred.
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Important Work Schedule Information
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This is a 24/7/365 operational support team. Work schedules may include day, swing, overnight, weekend, and holiday shifts based on business requirements. Advance notice will be provided whenever possible.
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This position follows a Hybrid work model, requiring a combination of onsite and telework support. Candidates must be comfortable and available to work non-traditional hours when required.
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If you're passionate about mainframe operations, production support, and supporting mission-critical systems within a large public sector organization, apply today!
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