Job Description
Job DescriptionJob Title: Community Manager Location: Hybrid – Camden, NJ (3 days onsite: Monday, Tuesday, Thursday) Duration: 12-Month Contract Start Date: ASAP Compensation: $23–27/hour W2 Benefits: Eligible for Health, Dental, Vision, and 401(k) Visa Sponsorship: Not eligible for visa sponsorship Job Description Our client is seeking a Community Manager to support its social media team by managing high-volume community engagement across multiple social platforms. This individual will serve as the voice of the brand, responding to customer interactions, monitoring trends, supporting social campaigns, and helping transform user-generated content into engaging social posts. In addition to day-to-day community management, this role will play an important part in reporting and sentiment analysis, helping the team identify customer trends, analyze engagement data, and support campaign performance reporting. This is an excellent opportunity for someone with experience managing social communities for a corporate brand or large organization who enjoys working in a fast-paced, collaborative environment. Job Summary
- Manage high-volume inbound social media engagement across Facebook, Instagram, TikTok, and other social platforms.
- Respond to customers in a timely, brand-appropriate voice while identifying opportunities for engagement.
- Monitor conversations and proactively identify customer sentiment trends, recurring issues, and potential escalations.
- Support campaign reporting by analyzing inbox volume, engagement trends, and customer sentiment.
- Pull and manipulate reporting using Sprout Social or a similar social media management platform.
- Tag, categorize, and analyze inbound engagement data to support business insights.
- Identify and curate user-generated content (UGC) for future social media use.
- Assist with light content creation and adaptation for organic social channels.
- Collaborate closely with social media, marketing, and customer advocacy teams.
- Work onsite in Camden, NJ three days per week (Monday, Tuesday, Thursday).
Minimum Requirements
- 1 year of professional experience in social media community management or social media coordination for a corporate brand, agency, or large nonprofit.
- Experience managing high-volume inbound engagement across social media platforms.
- Hands-on experience with Facebook, Instagram, and TikTok.
- Experience using social media management platforms such as Sprout Social, Sprinklr, Khoros, Hootsuite, Later, Dash Hudson, or similar.
- Experience pulling basic reporting and analyzing engagement metrics within a social media platform.
- Strong written communication skills with the ability to communicate in a consistent brand voice.
- Proficiency with Microsoft Excel, PowerPoint, and Canva.
- Ability to identify trends, flag issues, and escalate customer concerns appropriately.
- Comfortable working in a fast-paced environment with evolving priorities.
Preferred Qualifications
- Experience with user-generated content (UGC) sourcing and curation.
- Experience supporting sentiment analysis and social listening initiatives.
- Automotive industry or consumer brand experience.
- Experience supporting highly engaged online communities.
- Familiarity with influencer or creator content.
- Strong visual instincts and basic design experience.
Ideal Candidate The ideal candidate is an organized and proactive community manager who enjoys engaging with customers, analyzing social trends, and collaborating across teams. They are comfortable balancing customer interactions with reporting responsibilities and can confidently identify patterns, escalate issues, and support social media campaigns with actionable insights. Soft Skills
- Excellent written communication
- Community-first mindset
- Strong attention to detail
- Adaptable and comfortable with change
- Proactive and transparent communicator
- Comfortable making judgment calls and escalating issues when appropriate
- Collaborative while able to work independently
- Receptive to feedback and quick to implement it