Job Description
End User & Desktop Engineer
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Location: Onsite / Hybrid
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Bartlett, Tennessee, United States
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Job Summary
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We are seeking an End User & Desktop Engineer to oversee our desktop support operations, endpoint engineering, and user-facing technology infrastructure. This role requires a blend of team leadership and hands-on technical management across diverse Windows environments—ranging from modern Windows 11 deployments to specialized, legacy Windows XP workstations.
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Key Responsibilities
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• Lead, mentor, and schedule the daily operations of the desktop support and endpoint engineering teams to ensure high-quality service delivery.
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• Manage user access, group policies (GPOs), organizational units, and identity workflows to maintain secure end-user access controls.
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• : Oversee the deployment, patching, configuration, and security of all corporate end-user devices, including Windows 11/10 and legacy Windows XP environments.
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• Serve as the tier-3 escalation point for complex technical issues, ensuring minimal downtime for employees and business operations.
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• Maintain and secure legacy Windows XP endpoints through strict network isolation while mapping out migration strategies to transition users to modern hardware.
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Qualifications
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• Experience: 5+ years in IT desktop support or endpoint engineering, with at least 2 years in a team lead or managerial role.
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Technical Skills:
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o Strong administration skills in Active Directory and Identity & Access Management (IAM) frameworks.
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o Deep understanding of the Windows ecosystem, with hands-on experience supporting both modern operating systems and legacy Windows XP/7 environments.
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o Experience with endpoint management tools (e.g., SCCM/MECM, Intune) for software deployment and patching.