Job Description
Job DescriptionPosition Overview
MetroSys is seeking a dependable and motivated Data Center Technician I to support the day-to-day operations of a mission-critical data center environment in Portland, OR. This role is responsible for providing hands-on support for server hardware, cabling, rack installations, and infrastructure maintenance while ensuring high availability and operational excellence.
This is an excellent opportunity for an entry-level or early-career IT professional looking to build a career in data center operations, infrastructure, or enterprise technology. The ideal candidate is mechanically inclined, detail-oriented, and eager to learn enterprise hardware and data center best practices.
Key Responsibilities
- Perform rack-and-stack installation of servers, network equipment, and storage devices.
- Install, label, organize, and troubleshoot copper and fiber cabling.
- Replace failed hardware components, including:
- Hard drives
- Power supplies
- Memory
- Network interface cards
- Server components
- Perform basic diagnostics and break/fix activities on enterprise hardware.
- Support equipment moves, additions, changes, and decommissioning activities.
- Monitor equipment health and respond to infrastructure alerts as directed.
- Assist with inventory management, asset tracking, and equipment audits.
- Document completed work, maintenance activities, and infrastructure changes.
- Escalate hardware, networking, or systems issues to senior engineers when appropriate.
- Follow established operational procedures and change management processes.
- Maintain a clean, organized, and secure data center environment.
Required Qualifications
- 0–2 years of experience in IT support, desktop support, or data center operations.
- Basic understanding of:
- Computer hardware
- Servers and storage
- Networking fundamentals
- Cabling standards
- Ability to safely lift and move equipment weighing up to 50 pounds.
- Comfortable working in a structured, fast-paced operational environment.
- Strong attention to detail and organizational skills.
- Excellent communication and teamwork abilities.
Preferred Qualifications
- CompTIA A+, Server+, or Network+ certification.
- Experience with:
- Rack-and-stack deployments
- Structured cabling
- Enterprise server hardware (Dell, HPE, Cisco, Lenovo)
- Familiarity with Windows Server or Linux operating systems.
- Previous experience in a data center, colocation facility, or IT operations environment.
- Experience using ticketing systems such as ServiceNow, Jira, or similar.
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