Job Description
Job Description
About Warp Speed Holdings
Warp Speed Holdings is a growing holding company that invests in and supports a diverse portfolio of start-ups, early-stage ventures, and established businesses. In addition to providing capital, the company delivers hands-on operational support across key areas such as finance, accounting, human resources, technology, compliance, and other essential back-office functions.
By combining investment resources with experienced operational leadership, Warp Speed Holdings helps its portfolio companies build strong foundations and scale efficiently. True to its name, the organization is known for moving quickly, making strategic decisions, and driving sustainable growth across the companies it supports.
Position Summary
Warp Speed Holdings is seeking a Help Desk Analyst to join our IT team in San Diego. This role provides frontline technical support to employees across the Family of Companies, including users in multiple offices and remote locations.
The Help Desk Analyst will be responsible for troubleshooting hardware, software, user access, Microsoft 365, endpoint devices, and business system issues. This role requires strong communication skills, attention to detail, and the ability to provide professional support in a fast-paced environment where priorities can shift throughout the day. The ideal candidate is dependable, responsive, organized, and service driven. This person should be comfortable working with users at all levels of the organization and able to explain technical issues in a clear, simple, and professional way.
Essential Duties and Responsibilities
- Provide day-to-day technical support for employees across multiple companies and office locations by phone, email, chat, and ticketing systems.
- Respond to and resolve a high volume of help desk tickets related to hardware, software, user access, business applications, and endpoint devices.
- Install, test, maintain, troubleshoot, and repair computers, peripherals, and related equipment.
- Perform software installation, updates, configuration, and troubleshooting on Windows-based devices.
- Assist with workstation setup, equipment deployment, replacements, and user onboarding/offboarding support.
- Support basic administration of critical business systems, including account setup, password resets, access changes, and general user support.
- Maintain accurate inventory records, equipment documentation, and support notes.
- Monitor system availability and assist with recovery efforts by following established IT procedures.
- Document support activity clearly and accurately within the ticketing system.
- Escalate issues when needed while maintaining clear communication with users and IT team members.
- Support IT operational processes with consistency, attention to detail, and a strong focus on customer service.
The above functions are intended to describe the general nature and level of work performed by individuals assigned to this job. This is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this job.
Technology Environment
This role will work with and support a wide range of business and technology platforms, which may include:
- Microsoft 365 / Office 365 / Microsoft Power Automate
- Windows workstations and endpoint devices Salesforce
- Encompass and other business systems
- Power BI reporting
- VoIP phone systems
- Remote access and virtual workspace tools
- Antivirus, endpoint protection, and device encryption platforms
- Help desk and ticketing systems
Required Qualifications
- 1+ years of experience in IT support, help desk, desktop support, or similar technical support role.
- Working knowledge of Windows operating systems and common troubleshooting practices.
- Experience supporting or administering Microsoft 365 / Office 365 environments.
- Basic knowledge of system administration tasks such as account creation, password resets, access updates, and user support.
- Ability to troubleshoot common computer, peripheral, software, and connectivity issues.
- Experience using helpdesk software, service request management tools, or ticketing systems.
- Strong written and verbal communication skills.
- Ability to explain technical issues in a clear, professional, and user-friendly manner.
- Strong organizational skills with the ability to manage multiple priorities, follow documented processes, and meet deadlines.
- Ability to work independently with limited supervision while supporting users in multiple locations.
- Strong customer-service mindset and commitment to supporting employees with patience, professionalism, and urgency.
Preferred Qualifications
- Experience supporting users in a multi-office or remote work environment.
- Experience with Salesforce administration or user support.
- Experience with Encompass or other business-critical systems.
- macOS support experience.
- Experience with endpoint protection, antivirus, encryption tools, and device inventory systems.
- Basic ability to create reports using available data fields in business systems.
- Forward-looking mindset with experience using AI-enabled tools, automation platforms, or modern workflow technology to improve efficiency, troubleshooting issues, and support day-to-day business operations.
Warp Speed Holdings is an Equal Opportunity Employer