T2 Technical Resource
Job Description
Job DescriptionSalary:
ERGOS Technology Partner
T2 Technical Resource
Westlake, TX On-Site Full-Time
About This Role
ERGOS Technology Partners is an international managed IT services provider headquartered in Houston, Texas, delivering end-to-end computer support and services to businesses and organizations of all sizes across the country. We are seeking two experienced T2 Technical Resources to support one of our clients headquartered in Westlake, TX.
In this role you will serve as a key escalation point for the end-user support team, resolving complex hardware, software, and identity-related issues across a modern Microsoft-centric environment. You bring 3 to 5 years of hands-on technical support experience, a strong command of Microsoft 365 and endpoint management tooling, and a service mindset that keeps business running smoothly.
Responsibilities
- Provide Tier 2 technical support for escalated hardware, software, and account-related issues
- Troubleshoot and resolve Microsoft 365, Entra ID, Okta, Teams, Outlook, and endpoint management issues
- Support Windows and macOS environments across the organization
- Administer and troubleshoot Intune-managed devices
- Assist with passwordless authentication, MFA, and identity management initiatives
- Support onboarding, offboarding, and user provisioning activities
- Maintain and troubleshoot printers, scanners, and network-connected devices
- Document troubleshooting steps, resolutions, and procedures in the ticketing system
- Monitor ticket queues and ensure SLA compliance
- Create and maintain technical knowledge base articles and SOP documentation
- Assist with workstation deployments, imaging, Autopilot, and device lifecycle management
- Support conference room technology, Zoom, Teams, and AV troubleshooting
- Assist with software deployment and patch management activities
Qualifications
- 3 to 5 years of technical support experience in a service desk or corporate IT environment
- Strong working knowledge of Windows 10/11, macOS, and Active Directory
- Hands-on experience with Microsoft 365 administration including Exchange Online, Teams, SharePoint, and Entra ID
- Experience with Okta or similar identity providers; familiarity with MFA and SSO workflows
- Proficiency with Microsoft Intune for device enrollment, policy management, and compliance
- Experience with Windows Autopilot and device imaging for workstation deployment
- Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN
- Familiarity with ticketing systems and adherence to SLA-driven support processes
- Excellent verbal and written communication skills with the ability to support users of all technical backgrounds
- Strong documentation habits; your tickets tell the full story from intake to closure
- Bachelor's degree in computer science, information systems, or a related field preferred; equivalent experience considered
- Certifications such as CompTIA A+, Network+, Microsoft MD-102, or MS-900 are a plus
Benefits
- Health, dental, and vision insurance
- Life insurance
- 401(k)
- Paid time off
About ERGOS Technology Partners
Headquartered in Houston, Texas, ERGOS Technology Partners is an international provider of managed IT services specializing in end-to-end computer support and services for businesses and organizations of all sizes. Our highly trained professionals work tirelessly to ensure efficient operations, secure data resources, reliable systems, and exceptional customer service - and we hold every member of our team to that same standard.